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Privacy Policy

Last Updated: January 2025

Our Commitment to Your Privacy

At Third Peak Studio, we take your privacy seriously. This Privacy Policy explains what information we collect through our products and services, how we use it, and your rights regarding your data.

We’ve written this policy in plain language because we believe you deserve to understand how your information is handled. Where legal terms are necessary, we explain what they mean.

Information We Collect

Information You Provide Directly

When you use our services, you share information with us:

  • Account Information: Your name, email address, and profile photo. We need this to create and manage your account.
  • Messages: Communications between you and your contacts within the app. These help you use the service.
  • Preferences: Your notification settings and app preferences.
  • Support Communications: Messages you send to our support team.

Information Collected Automatically

We collect some information automatically to help our services work properly and to improve them:

  • Device Information: Type of device, operating system version, and unique device identifiers. This helps us ensure the app works correctly on your device.
  • Usage Data: How you interact with the app, such as features used and time spent. This helps us understand what’s working well and what needs improvement.
  • Log Data: Error reports and performance information. This helps us identify and fix problems.
  • IP Address: Your general geographic region for security purposes and to comply with regional laws.

Information We Do NOT Collect

We want to be explicit about what we don’t collect:

  • Biometric Data: We do not collect fingerprints, face scans, or other biometric identifiers.
  • Health Data: Our services are not health services. We do not collect or process protected health information under HIPAA or similar regulations.
  • Financial Information: Payment processing is handled by our app store partners (Apple/Google) and payment processors. We do not store your credit card numbers.
  • Contacts or Location: We do not access your contacts list or track your precise location.

How We Use Your Information

We use your information for the following purposes:

  • Providing Our Services: To deliver the features you signed up for.
  • Communications: To enable secure communication between you and the people you connect with through our services.
  • Notifications: To send you reminders, service updates, and alerts based on your settings.
  • Service Improvement: To understand how people use our app and make it better. We analyze usage patterns in aggregate, not individually.
  • Security: To protect against fraud, abuse, and unauthorized access.
  • Support: To respond when you reach out for help.
  • Legal Compliance: To comply with applicable laws and regulations.

What We Don’t Do With Your Data

We want to be absolutely clear about what we will never do:

  • We Never Sell Your Data: Your personal information is never sold to advertisers, data brokers, or any third parties.
  • We Never Share Your On-Platform Communications: Your messages within the app are private. We don’t share them with anyone except the recipients you choose.
  • We Never Use Your Data for Targeted Advertising: We don’t use your personal information to serve you ads.
  • We Never Share Data for Marketing: We don’t share your information with other companies for their marketing purposes.

Who Can Access Your Information

Your information is only accessible to:

  • You: You have full access to your own data through the app.
  • Those You Share It With: People you choose to connect with can see information you share with them through the app.
  • Our Support Team: Team members may access your account on a need-to-know basis to provide support or resolve issues.
  • Service Providers: We use trusted third-party services to help run our app. These include:
    • Clerk: Secure authentication and account management
    • Render: Cloud hosting and infrastructure
    All service providers are bound by strict data processing agreements and only process data as we instruct.
  • Legal Requirements: We may share information if required by law, court order, or to protect the safety of our users or the public.

Data Security

We protect your data with industry-standard security measures:

  • Encryption: Your data is encrypted both when it’s being transmitted (in transit) and when it’s stored (at rest).
  • Secure Authentication: We use Clerk, a trusted authentication provider, for secure sign-in including social login options.
  • Access Controls: Employee access to user data is limited to those who need it to do their jobs, and all access is logged.
  • Regular Security Reviews: We conduct regular security audits and keep our systems updated.

While we work hard to protect your information, no system is 100% secure. We encourage you to use a strong, unique password and keep your login credentials private.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we commit to:

  • Notifying affected users within 72 hours of confirming the breach
  • Providing clear information about what data was affected
  • Explaining what steps we’re taking to address the breach
  • Offering guidance on how you can protect yourself

Data Retention

We keep your data only as long as necessary:

  • Active Accounts: We retain your data while your account is active to provide our services.
  • Account Deletion: When you delete your account, we remove your personal information within 30 days.
  • Legal Requirements: We may retain certain information longer if required by law.
  • Anonymized Data: We may retain anonymized, aggregated data indefinitely to improve our services. This data cannot be linked back to you.

Your Rights and Choices

You have control over your information. Here’s what you can do:

All Users

  • Access: View your data within the app at any time.
  • Correction: Update your profile information and preferences in settings.
  • Export: Request a copy of your data by emailing support@thirdpeakstudio.com.
  • Deletion: Delete your account in app settings. This permanently removes your data within 30 days. See our account deletion instructions for step-by-step guidance.
  • Notification Control: Manage which notifications you receive in settings.

California Residents (CCPA/CPRA Rights)

If you’re a California resident, you have additional rights under CCPA and CPRA. To exercise these rights, email us at support@thirdpeakstudio.com with “California Privacy Request” in the subject line. We’ll respond within 45 days.

European Users (GDPR Rights)

If you’re in the European Economic Area (EEA) or UK, you have rights under GDPR. To exercise these rights, email us at support@thirdpeakstudio.com with “GDPR Request” in the subject line. We’ll respond within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the “Last Updated” date and notify you through the app or by email.

Contact Us

Have questions about your privacy? We’re happy to help.

Email: support@thirdpeakstudio.com

Third Peak is committed to protecting your privacy. If anything in this policy is unclear, please don’t hesitate to reach out.